You are the HR manager for a small retail company that sells ahigh volume of products over the Internet. Your company is growingrapidly due to increased Internet sales. Your company prides itselfon providing high-quality products and services. The CustomerService department is integral to the success of the company. Overthe past few months the Customer Service department has beenunable to fill its openings for Customer Service Representativepositions. You suspect there could be a number of reasons for thisbut you know you first need to look at the job the work flow theknowledge skills abilities and experience the company is seekingto ensure the job reflects the current workload andexpectations.
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