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1. Security Metrics. In this chapter, we focused on metrics for measuring the success of your IT systems including infrastructure-centric metrics, Web-centric metrics, call center metrics, and financial metrics. Another important area of metrics is that of security metrics, or how well you are doing at stopping viruses from coming in, protecting against identify theft, and the like. Do some research on the Web and develop a list of commonly used metrics in the area of security. Be sure to define each metric.
2. SAAS Providers. There are numerous SaaS providers that enable organizations to access and use Web-based application software. We identified as one such ASP. Search the Web and find at least five other organizations that are SaaS providers. What are the names of the companies? What application software do they provide over the Web? What additional services do they provide, if any?
3. Personal benchmarks and benchmarking. How do you use benchmarks and benchmarking in your personal life? Think about grades, making money, supporting charities, and the like. Choose one significant way in which you use benchmarks and benchmarking in your personal life and describe it? What are your benchmark values? How were you able to derive your benchmark values? From where did they come?
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